Software as a Service Agreement

Software as a Service Contract Template

A practical legal document for businesses that provide software through an online subscription model.

This Software as a Service Agreement helps SaaS providers set out clear terms. It covers access, payment, use of the platform, support, data handling and customer duties.

Written in plain English, this template helps protect your business. It also gives your customers clear rules for using your software.

• Suitable for SaaS platforms and subscription software providers
• Covers key business and legal points
• Helps set clear terms between provider and customer
• Designed for use by UK businesses

What is a Software as a Service Agreement?

A Software as a Service Agreement is a contract between a software provider and a customer.

It explains how the customer can access and use the software. It also sets out what they need to pay, what support is included and what each party must do.

This type of agreement is often used when software is hosted online. It is common for subscription, licence or repeat payment models.

Instead of buying and installing software, the customer gets access to an online platform or cloud-based system.

A clear SaaS agreement can help prevent disputes. It sets out the terms from the start, so both sides know where they stand.

It can also protect the software provider’s intellectual property. It can limit misuse of the platform and explain what happens if the customer does not pay or breaks the agreement.

Who is this document for?

This Software as a Service Agreement may be useful for:

• SaaS companies providing cloud-based software
• Start-ups launching a subscription software product
• Technology businesses offering online platforms
• B2B software providers
• Businesses licensing access to digital tools or systems
• Companies that need clear customer terms before selling software access

It can be used when a provider wants to supply software to business customers under clear terms.

What does the agreement cover?

This SaaS agreement template covers the main points that are usually agreed between the software provider and the customer.

It includes terms covering:

• Access to the software platform
• Customer subscription or licence terms
• Fees and payment duties
• User rules and acceptable use
• Intellectual property rights
• Customer data and confidentiality
• Support and maintenance
• Service availability
• Customer responsibilities
• Suspension or ending of access
• Liability limits
• General legal terms

The document helps both parties understand how the software can be used. It also explains what happens if something goes wrong.

Why use a SaaS Agreement?

If you provide software online, your terms need to do more than explain the price. They should also protect your platform, your rights and your business model.

A well-written SaaS agreement can help you:

• Set clear rules for customer access
• Protect your software and intellectual property
• Explain what customers can and cannot do
• Reduce the risk of payment disputes
• Clarify support and service expectations
• Manage liability and business risk
• Create a professional contract before onboarding customers

This is important for SaaS businesses that rely on repeat income, user accounts, customer data and ongoing access to online systems.

Why choose our template?

This Software as a Service Agreement gives SaaS providers a practical starting point. It helps you put clear and usable legal terms in place.

The template is written in plain English. This makes it easier to understand, review and edit.

It is designed to cover the key issues that often come up in SaaS contracts. It does this without making the document harder to use than it needs to be.

It is suitable for businesses that want a professional agreement in place before giving customers access to their software.

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From £99